Disclosures

CUSTOMER PRIVACY POLICY

Citizens First Wholesale Mortgage Co. recognizes the importance of our relationship with you, our customer.    We are dedicated to providing you with information regarding an array of financial products and services that may assist you in accomplishing your financial goals.   At the same time, we want to honor your customer relationship with us by protecting any nonpublic personal information you have shared with us.  This privacy policy addresses our handling and protection of this information.

MEETING YOUR NEEDS

In establishing a relationship with Citizens First Wholesale Mortgage Co., you shared personal information with us.  During the course of our relationship, Citizens First Wholesale Mortgage Co. will use this information to assist you in identifying services you may want or need.   We recognize that your financial needs change frequently and new products and services are always being developed that may be of interest to you.   Since the information you share with us is important to you, you can expect that we will protect the privacy and use of your nonpublic personal information throughout our relationship.

KEEPING YOUR INFORMATION UP-TO-DATE

Citizens First Wholesale Mortgage Co. works hard to keep all of your personal information current.    Please let us know immediately if any of your information is incorrect or if anything changes, such as your name or address.   We will make any necessary corrections.

COLLECTING YOUR INFORMATION

As a customer, we may collect the following nonpublic personal information about you:

  • Information you provide on applications or other forms
  • Information about your transactions with us, our affiliates, or others, and
  • Information we receive from a consumer credit reporting agency

PROTECTING YOUR INFORMATION

Citizens First Wholesale Mortgage Co.'s employees have access to your information only when it is necessary for them to assist you in the completion of transactions or in the sale of additional services.   We maintain physical, electronic and procedural safeguards that comply with Federal standards to guard your nonpublic personal information.

ESCALATED CASE 

Please contact our Loss Mitigation Department at 800-477-1086.  Your case inquiry will be reviewed and responded to within 72 hours of receipt.

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